Terms and Conditions

    

1.2 Terms and Conditions for: Westerly, Nolton Haven, Haverfordwest, Pembrokeshire, SA62 3NN

29th  February 2024

Booking Information – Terms and Conditions 

When you have made your telephone or email reservation, we will send you a Booking Form to  complete. Please return it to us with your remittance within 4 working days of receipt of the Booking Form and Booking Information, which will be sent by first class post or email, if acceptable. If the payment is not received within this time we cannot guarantee that the reservation will be accepted  (especially for peak season). If you are booking your holiday more than 8 weeks in advance you need only send a payment deposit  which will be 25% of the full rent payable per booking.  The balance of your holiday is due 8 weeks before your holiday start date.  If you are booking within 8 weeks of your holiday, you will need to send the full payment which  includes the rent and the Security Deposit. We will confirm your booking by post or email if acceptable to the Client. Please read the terms and  conditions carefully. When you (lead name on the booking – the Client) make a booking with  Richard and Julia Voke (the Owners), you enter into a legal contract, which binds you and us in  various ways. Your payment is taken as the acceptance of our terms and conditions. Please note that  the Client accepts the terms and conditions on behalf of all members of the party, and it is your  responsibility to make all members of the party aware of the terms and conditions. 

1. Booking Payments 

1.1 What You Pay The rents quoted on the website are per week irrespective of the number of people occupying the  property up to a maximum of 6 people – these terms are to be effective for  any other period agreed between Owners and Client. It is important that this number of 6 is not  exceeded. Further details about the Security Deposit, as quoted on the website, can be found in  Paragraph 2 below.  The Owners reserve the right to pass on any costs or bank charges incurred if payment is made in a foreign currency, by cheque not drawn on a UK bank account, or any other method not normally  accepted by the Owners, or if a cheque has to be re-presented. 

1.2 How to Pay We will confirm your booking by post or email if acceptable to the Client as soon as possible within  14 days and shall invoice you for the balance, which is due 8 weeks before your holiday. Payments can be made by the following four methods: 

  • Bank transfers   be paid to Julia Voke NatWest Sort Code 60-23-23 Acct no. 86704656

  • Cheques should be made payable to Mr R and Mrs J Voke and sent to 16 Northumbria  Drive, Bristol, BS9 4HP. We cannot accept cheques in payment for bookings made within 2 weeks of your holiday.  In the event of a late booking, payment should be made by bank transfer or cash sent by  Registered Post.  Short breaks of 3 or 4 days are available out of high season at a rate agreed between the Owners  and the Client, usually 75% of a full week rate. Please contact the Owners for availability. If you wish to pay by credit or debit card you will need to pay via the VRBO website but will be  subject to a VRBO Service Fee of between 5% and 12% of the rent.   

1.3 The Owners reserve the right to refuse to accept a booking and, in this event, all fees paid will be  immediately refunded. The property is not available for Hen and Stag parties. No more than the stated maximum occupancy level of Westerly may be exceeded at any time  during the booking. We reserve the right: to refuse to hand over to you; or repossess the  property if the number is exceeded and will treat these circumstances as a cancellation by you. 

1.4 Once the booking is received and accepted by the Owners, the Client is liable for payment of the  rent plus any additional charges 8 weeks before the start of the holiday. Non-payment by the due  date will be treated as a cancellation and the Owners may re-let the property without reference to  the Client who remains liable for payment of the full amount. Credit will be given for rents received  as a result of re-letting less the Owner’s expenses. 

1.5 Acceptance of a booking by the Owners confers upon the Client the right to occupy the property for a holiday within the meaning of Paragraph 9 of Schedule 1 of the Housing Act 1988. 

1.6 Under no circumstances may people or pets other than those specified on the Booking Form  occupy the property. The Client agrees to take good care of the property and ensure its security and will leave it, the furniture and equipment in the same condition as found. The Client will be  responsible for the full cost of any damages or breakages and exceptional cleaning and this liability  is not limited to the amount of the Security Deposit held by the Owners. The Client will leave the  property in a clean and tidy condition prior to vacating the property.  

2. Refundable Security Deposit To cover the eventuality of accidents that may result in any losses, damage to the property and  additional cleaning charges, if the property is left in an unsatisfactory condition, we ask for a cautionary security/breakages deposit of £150.00 which is payable along with the balance of the  payment for the booking. It will be refunded once the accommodation has been cleaned and the  inventory checked and usually within two weeks of departure date.

3. Booking Cancellation 

3.1 In the event of a cancellation the Client will immediately advise the Owners. The Owners  will try to re-let the property using its usual processes.  

  • If the Owners are able to re-let the property, they will return the payment deposit less  any  expenses they might incur for advertising, etc. and less £25 administrative charges.If the Client cancels the booking more than 30 days before the start date of the holiday and the Owners are unable to re-let, all payments will be refunded less £25 administration charges.  If the client cancels the booking between 14 and 30 days before the start date of the holiday and the Owners are unable to re-let, the Client will receive a 50% refund less £25 administration charges.If the Client cancels the booking less than 14 days before the start date and the property cannot be re-let, the \Client will not be entitled to any refund of the rent.  The security deposit will be refunded. Once a holiday has commenced no refunds will be due, therefore if the Client needs to cut  short the holiday after it has commenced, the Owners regret that we are unable to refund any monies paid, except the security deposit , less any damages. 

3.2 If, for any reason, beyond the Owners’ control, the property is not available on the date booked, all rent and charges in advance paid by the Client will be refunded in full.  The Owners regret they  cannot offer the Client any compensation or meet any expenses or additional costs incurred due to  the cancellation.  

3.3 We have all necessary third party and public liability insurance on the property. However, your personal and travel insurance is not included and we strongly advise you take out Personal  Travel and Cancellation Insurance. 

4. Arrival & Departure Lettings are for a minimum of one week during the high season and a maximum of four weeks. Short breaks of 3 or 4 days are available out of high season at a rate agreed between the Owners and the Client, usually 75% of the full week rate.  PLease contact the Owners for availability.  Lettings commence after 4pm on the first day of tenancy and end at 10am on the stated day of  departure unless notified otherwise. The period cannot be exceeded unless the Owners give  approval in writing and the Client will be liable for any extra cost of whatsoever nature incurred  because of an unauthorised extension. 

5. Parental Responsibility All children must be given suitable supervision by a parent or guardian throughout the holiday.  

6. Dogs (any other pet is not allowed unless agreed in writing with the Owner) Dogs, up to a maximum of two, are charged at one payment of £20 per stay. Dogs must be  kept under firm control at all times. They must not be allowed on any furniture or in bedrooms.  They must be fully house trained and be kept on a lead at all times when outside the cottage and in the grounds of the property. Your dogs must not be allowed to foul the grounds without  the fouling being cleared up, interfere with people, their pets or farm stock. They must not be  left unattended in the property or grounds. 

7. Smoking Please note smoking is not permitted within the property.

8. Heaters and FansPortable electric heaters or air conditioning units (eg.fans) must not be brought onto the premises

9. Holiday Prices The booking charge is not subject to VAT. The Owners reserve the right to change any pricing  without notice, however we guarantee that the price of your holiday will be as agreed and shown  on your holiday booking confirmation. 

10. Reasonable Access to Property The Owners reserve the right to reasonable access to the property by the Owners or any third parties  employed by them without prior notice if it is not possible or practical to obtain, if special  circumstances or emergencies arise. 

11. The Client The person who signs the Booking Form certifies that they are authorised to agree to the conditions  of booking on behalf of all persons included on the Booking Form including those substituted or added at a later date. The signatory and/or the Client must be a member of the party occupying the property.  Persons making a booking must be aged 18 or over. 

12. Your Vehicle Your vehicle, contents and accessories, your luggage and personal belongings are left entirely  at your own risk. 

13. Information Technology You will be provided with ‘unlimited’ Wi-Fi and a Smart TV (the Information Technology  Equipment). Any illegal use of the Information Technology Equipment provided or  downloading of illegal or copyrighted material will be the responsibility of the Client and will  be outside the contract relevant to the ‘Privacy Statement’ below. Records will be kept of the  occupancy of the property for a number of years and will be made available to the relevant  regulatory authorities or litigants on receipt of appropriate disclosure requests. Children’s use  of the Information Technology Equipment will be regarded as the responsibility of the Client; therefore, it is recommended that children’s use of the Information Technology Equipment provided should be supervised at all times. The unlimited use of the Wi-Fi is subject to a ‘fair  use’ provision by the internet services provider. Any use in excess of the ‘fair use’ provision  will be charged to the Client and deducted from the security/breakages deposit if within its  capacity, the excess will be invoiced to the Client for payment within 14 days of invoice, any  non-payment will be subject to ‘civil law’ recovery procedures. If this ‘fair use’ provision is  likely to be a problem, please contact the Owners immediately so remedial provisions may be  explored. 

14. Unforeseen Circumstances We regret we cannot accept liability or pay any compensation for cancellation of your holiday, or  the damage to your accommodation (which cannot be remedied to a satisfactory standard  before the start of the holiday) due to ‘force majeure’, i.e. any event we could not foresee or  avoid. Such events include but are not limited to war, threat of war, industrial disputes, civil  disorder, natural or nuclear disaster, fire, adverse weather conditions and all similar conditions. 

15. Comments and Complaints We have made every effort to ensure that your holiday is enjoyable and trouble free. If you do  have a complaint or problem during your stay, please inform the Owners immediately in order  to allow them to take the opportunity to rectify and correct the situation as soon as possible.  Any complaints or problems during your stay that have not been reported will not be considered  at a later date. 

16. Privacy Statement You may provide the Owners with information by phone, by email, or by completing a Booking  Form. Any information given to the Owners will not be sold or passed on to any third parties.  Julia and Richard Voke