Terms and Conditions

       1.2  Terms and Conditions for:

Westerly, Nolton Haven, Haverfordwest, Pembs, SA62 3NN

23rd February 2018

Booking Information – Terms and Conditions

When you have made your telephone or email reservation, we will send you a Booking Form to complete. Please return it to us with your remittance within 4 working days of receipt of the Booking Form and Booking Information, which will be sent by first class post or email, if acceptable. If the payment is not received within this time we cannot guarantee that the reservation will be accepted (especially for peak season).

If you are booking your holiday more than 8 weeks in advance you need only send a payment deposit which will be 25% of the full rent payable per booking.

The balance of your holiday is due 8 weeks before your start date.

If you are booking within 8 weeks of your holiday, you will need to send the full payment which includes the rent and the Security Deposit.

We will confirm your booking by post or email if acceptable to the Client.  Please read the terms and conditions carefully. When you (lead name on the booking – the Client) make a booking with Richard and Julia Voke (the Owners), you enter into a legal contract, which binds you and us in various ways. Your payment is taken as the acceptance of our terms and conditions. Please note that the Client accepts the terms and conditions on behalf of all members of the party, and it is your responsibility to make all members of the party aware of the terms and conditions.

  1. Booking Payments

1.1 What You Pay

The rents quoted on the website are per week irrespective of the number of people occupying the property up to a maximum of 8 people with no more than 6 adults – these terms are to be effective for any other period agreed between Owners and Client.  it is important that this number of 8 is not exceeded.  Further details about the Security Deposit, as quoted on the website, can be found in Paragraph 2 below.

Short breaks of 3 or 4 days are available out of high season at a rate agreed between the Owners and the Client, usually 75% of a full week rate.   Please contact the Owners for availability.

The Owners reserve the right to pass on any costs or bank charges incurred if payment is made in a foreign currency, by cheque not drawn on a UK bank account, or any other method not normally accepted by the Owners, or if a cheque has to be re-presented.

1.2 How to Pay

We will confirm your booking by post or email if acceptable to the Client as soon as possible within 14 days and shall invoice you for the balance, which is due 8 weeks before your holiday.

Payments can be made by the following four methods:

  • Bank transfers should be paid to Sort Code: 16-60-50 Account number 10736209
  • Cheques should be made payable to Mr R and Mrs J Voke and sent to 16 Northumbria Drive, Bristol, BS9 4HP.
  • We cannot accept cheques in payment for bookings made within 2 weeks of your holiday. In the event of a late booking, payment should be made by bank transfer or cash sent Registered Post.
  • If you wish to pay by credit or debit card you will need to pay via HomeAway but will be subject to a HomeAway Service Fee of between 5% and 12% of the rent.

1.3 The Owners reserve the right to refuse to accept a booking and, in this event, all fees paid will be immediately refunded. The property is normally not available for Hen and Stag parties.

No more than the stated maximum occupancy level of Westerly may be exceeded at any time during the booking. We reserve the right: to refuse to hand over to you; or repossess the property if the number is exceeded and will treat these circumstances as a cancellation by you

1.4 Once the booking is received and accepted by the Owners, the Client is liable for payment of the rent plus any additional charges 8 weeks before the start of the holiday. Non-payment by the due date will be treated as a cancellation and the Owners may re-let the property without reference to the Client who remains liable for payment of the full amount. Credit will be given for rents received as a result of re-letting less the Owner’s expenses.

1.5 Acceptance of a booking by the Owners confers upon the Client the right to occupy the property for a holiday within the meaning of Paragraph 9 of Schedule 1 of the Housing Act 1988.

1.6 Under no circumstances may people or pets other than those specified on the Booking Form occupy the property. The Client agrees to take good care of the property and ensure its security and will leave it, the furniture and equipment in the same condition as found. The Client will be responsible for the full cost of any damages or breakages and exceptional cleaning and this liability is not limited to the amount of the Security Deposit held by the Owners. The Client will leave the property in a clean and tidy condition prior to vacating the property.

  1. Refundable Security Deposit

To cover the eventuality of accidents that may result in any losses, damage to the property and additional cleaning charges, if the property is left in an unsatisfactory condition, we ask for a cautionary security/breakages deposit of £120.00 which is payable along with the balance of the payment for the booking. It will be refunded once the accommodation has been cleaned and the inventory checked and usually within one week of departure date.  For more than 6 people staying, £10 per person per stay will be deducted.

  1. Booking Cancellation

3.1 In the event of a cancellation the Client will immediately advise the Owners. The Owners will try to re-let the property using its usual processes.

  • If the Owners are able to re-let the property they will return the payment deposit less any expenses they might incur for advertising, etc. and less £25 administrative charges.
  • If the Client cancels the booking more than 20 weeks before the start date and if the property cannot be re-let, all payments will be refunded less £25 administrative charges.
  • If the Client cancels the booking more than 6 weeks but less than 20 weeks before the start date and if the property cannot be re-let, the 25% payment deposit will be forfeited.
  • If the Client cancels the booking less than 6 weeks before start date and if the property cannot be re-let through the normal processes, the Client will not be entitled to any refund of the rent. The security deposit will be refunded.
  • Once a holiday has commenced no refunds will be due, therefore if the Client needs to cut short the holiday after it has commenced, the Owners regret that we are unable to refund any monies paid except the security deposit, which will be refunded less any damages.

3.2 If, for any reason, beyond the Owner’s control, the property is not available on the date booked all rent and charges paid in advance by the Client will be refunded in full. The Owners regret they cannot offer the Client any compensation or meet any expenses or additional costs incurred due to the cancellation.

3.3 We have all necessary third party and public liability insurance on the property.  However, your personal and travel insurance is not included and we strongly advise you take out Personal Travel and Cancellation Insurance.

  1. Arrival & Departure

Lettings are for a minimum of one week during the high season and a maximum of four weeks. Lettings commence after 4pm on the first day of tenancy and end at 10am on the stated day of departure unless notified otherwise. The period cannot be exceeded unless the Owners give approval in writing and the Client will be liable for any extra cost of whatsoever nature incurred because of an unauthorised extension.

  1. Parental Responsibility

All children must be given suitable supervision by a parent or guardian throughout the holiday.

  1. Dogs (any other pet is not allowed unless agreed in writing with the Owner)

Dogs, up to a maximum of two, are charged at one payment of £20 per stay.  Dogs must be kept under firm control at all times. They must not be allowed on any furniture or in bedrooms. They must be fully house trained and be kept on a lead at all times when outside the cottage and in the grounds of the property. Your dogs must not be allowed to foul the grounds without the fouling being cleared up, interfere with people, their pets or farm stock. They must not be left unattended in the property or grounds.

  1. Smoking

Please note smoking is not permitted within the property.

  1. Holiday Prices

The booking charge is not subject to VAT. The Owners reserve the right to change any pricing without notice, however we guarantee that the price of your holiday will be as agreed and shown on your holiday booking confirmation.

  1. Reasonable Access to Property

The Owners reserve the right to reasonable access to the property by the Owners or any third parties employed by them without prior notice if it is not possible or practical to obtain, if special circumstances or emergencies arise.

  1. 10. The Client

The person who signs the Booking Form certifies that he or she is authorised to agree to the conditions of booking on behalf of all persons included on the Booking Form including those substituted or added at a later date. The signatory and/or the Client must be a member of the party occupying the property. Persons making a booking must be aged 18 or over.

  1. Your Vehicle

Your vehicle, contents and accessories, your luggage and personal belongings are left entirely at your own risk.

  1. Information Technology

You will be provided with ‘unlimited’ Wi-Fi and a Smart TV (the Information Technology Equipment). Any illegal use of the Information Technology Equipment provided or downloading of illegal or copyrighted material will be the responsibility of the Client and will be outside the contract relevant to the ‘Privacy Statement’ below.   Records will be kept of the occupancy of the property for a number of years and will be made available to the relevant regulatory authorities or litigants on receipt of appropriate disclosure requests.  Children’s use of the Information Technology Equipment will be regarded as the responsibility of the Client; therefore, it is recommended that children’s use of the Information Technology Equipment provided should be supervised at all times.  The unlimited use of the Wi-Fi is subject to a ‘fair use’ provision by the internet services provider.  Any use in excess of the ‘fair use’ provision will be charged to the Client and deducted from the security/breakages deposit if within its capacity, the excess will be invoiced to the Client for payment within 14 days of invoice, any non-payment will be subject to ‘civil law’ recovery procedures.  If this ‘fair use’ provision is likely to be a problem, please contact the Owners immediately so remedial provisions may be explored.


  1. Unforeseen Circumstances

We regret we cannot accept liability or pay any compensation for cancellation of your holiday, or the damage to your accommodation (which cannot be remedied to a satisfactory standard before the start of the holiday) due to ‘force majeure’, i.e. any event we could not foresee or avoid. Such events include but are not limited to war, threat of war, industrial disputes, civil disorder, natural or nuclear disaster, fire, adverse weather conditions and all similar conditions.

  1. Comments and Complaints

We have made every effort to ensure that your holiday is enjoyable and trouble free. If you do have a complaint or problem during your stay, please inform the Owners immediately in order to allow them to take the opportunity to rectify and correct the situation as soon as possible. Any complaints or problems during your stay that have not been reported will not be considered at a later date.

  1. Privacy Statement

You may provide the Owners with information by phone, by email, or by completing a Booking Form.  Any information given to the Owners will not be sold or passed on to any third parties.